We are closely monitoring the Coronavirus (COVID-19) situation and following the advice provided by Public Health England (PHE). In addition, we are working very closely with our industry governing body UK Active and other gym operators in the UK. Full Fitness Gym is committed to providing our members with a safe and hygienic space to exercise in and we are taking this situation extremely seriously.
We have recently sent all of our members emails to the details you have provided to us at signup and asked to keep up to date for these times of need, we have contacted everyone. This email has outlined the options with your membership. You would have been sent a link, this link is dedicated to your membership alone. The options on the email were, to keep the membership live currently to help keep the business alive if you can afford this, to reduce your payments to a minimal amount or to freeze your membership until we are open. Any cancellations will also be dealt with upon our return to the gym.
The most important thing to do as a member is to select one of these options as if you don’t it would continue to run as normal and wouldn’t like you to be shocked. We cannot change your direct debit without confirmation from you.
The email would have come from a company called Ashbourne Management, these are our payment facilitators:
You will need to have your membership number found on your dedicated card we supplied to you. Along with us “Full Fitness Gym IP25 6UP” Information to be able to contact them, this can be sent to Ashbourne HERE
We do hope that you will stand by us at this time. If you can afford to help with memberships then it will keep us alive until grants and such can be put in place. We really want to keep the gym as amazing as possible, were keeping all our staff and doing what we can to support each other in these times.
Good luck, good health and see you all soon we hope.